Globe Telecom confirmed that contrary to unverified reports, interconnection and SMS transactions, between its network and other telco companies is normal and running smoothly.
"Our network is not experiencing any difficulty in handling SMS traffic
across networks. As far as our technical monitoring is concerned, there
were no incidences of failed connections with other telco companies,
whether on calls or text messages," said Globe Head of Corporate
Communications Yoly Crisanto.
"Our technical group reported that our network’s integrity using both
the modernized as well as the remaining legacy infrastructure is
uncompromised and currently performs at its peak. There may be times
when non-Globe subscribers may experience difficulty sending texts to
our network but the problem may have to do with their transmitting home
network," she added.
Crisanto cited the case of Sun Cellular's link congestion which is
affecting inter-operator SMS traffic. "There is an ongoing negotiation
with Sun to upgrade their links to better serve Globe customers," she
said further.
The company issued the statement in response to allegations that it had
difficulty processing text messages from other networks.
"We urge the public not to heed negative statements and advisories that
are contrary to the actual situation on the ground," said Crisanto. "Our
messaging platform is performing well, especially in light of our
current modernization program, whether we receive from or send to other
networks."
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