Wednesday, January 23, 2013

Toystore Complaint: Incorrect Calculation After Discount


Hi! First of, please witheld my name for this post. I want to inform the public how this particular store try to mislead us consumers on how they display and compute their "sale" items.

One night I went to this store to look for a gift. I found this crate full of playdough items at 30% off discount. However something is wrong with their prices. Please see attached photos. Yellow Tag says,

Orig retail: 699.75
NOW: 550.00
and for the other product,

Orig. retail: 369.75
NOW: 300.00

I find the tags wrong after I saw them, because clearly the 30% of 699.75 is definitely not P550. And 30% off 369.75 is not even P300. To make my computation correct, i then checked my calculator. And yeah 30% of 699.75 should be P489.82 then the correct 30% discount of 369.75 should be P258.82
I then showed one of the items to their supervisor in duty and told them of the wrong computation. They too checked the prices and agreed that it is indeed a mistake. I told them that it is considered to be "misleading" to the actual prices. I even asked them why they don't check the prices first before displaying them? They didn't even gave me an answer. The supervisor on duty just asked one of the staff to pull out the items from the crate.
I hope DTI will do something about this. But for the mean time, it is best to check the price tags and compute the discount before paying.

0 comments:

Post a Comment