Dear Widget City,
Hell hath no fury like a customer scourned! If you think you can get
away with it unscathed, defo NO! Time to whip some incompetent arse. You
online selling store thought you are beyond reproach and can easily
mangle your buyers without remorse. Not only that your unit price
suddenly changed on the day of the meet up, you also have the worst
customer service ever.
Apparently the unit I bought yesterday has a defect (dead pixel smacked
right at the centre of the screen). I brought it to your attention and
you asked me to go to your office (which was by the way just a condo
unit full of phones, more like a warehouse to me than an office). You
did not even bother ask me to sit in your very upscale monoblock chair.
Didn't know these were forebodings of a series of unfortunate events.
Then your surprise came! The replacement phone also has dead pixels,
much worse than the previous. I demanded we try another one but your
response? "Ay sir hanggang 2 lang po ang pwdeng itry" plus all your lame
excuses na 'acceptable' ang may 4 below na dead pixels as per advised
by big manufacturers like LG, Samsung, Nokia et cetera. Sorry, but to a
person who worked hard for that phone, your flimsy standard was
downright unacceptable. Kung sa 2nd hand nga ang meticuloso ko sa brand
new pa kaya???
So I insisted we try another phone, while I was on the brink of pulling
off an 'amalayer' stunt. Still your response? "Sir, ang hirap kasi
magbukas ng box at kumuha ng phone. "QUE HORREUR! QUE BARBARIDAD! QUE
INIS! I travelled all the way from Makati, muscled my way through the
MRT-LRT to your Pedro Gil office/bodega and you call unboxing a phone a
TALL ORDER? Ulitin ko for emphasis, you call UNBOXING a phone a TALL
ORDER? What kind of thinking faculty you have??? Sabi nga ni te Anne
Curtis: "I'm not gonna give up without putting up a d*mn fight!" Finally
you obliged, but with the most uncomfortable of gestures, good way to
intimidate a gullible, frightened, little customer. Sorry, but I am not.
My Biggest Regret: Settling for a cheaper cost from an online store who, turns out, also sells the cheapest customer support.
Word of advice to Widget City: Regard your customer as equally important
as others, indiscriminate of what they're buying. We maybe small but
our words are powerful. Words can reach even the most recluse of places.
Maybe now you can't feel the magnitude and still savoring the rhetoric
na "marami pa naman kayong ibang customers" but come the proper time you
will lose your customers one by one. Sell with honesty, dignity and
fairness. Honor your customers' time, in layman's magbenta kayo ng
maayos at walang defect. Consumers opting for lesser cost does not
preclude we deserve bastardized product and service.
Realization: Will definitely not buy from them anymore! So much bad experiences for a first time.
To my kababayans, buy from reputable online seller. Let us not
generalize online selling as completely untrustworthy. Share this so
more people can be informed and maybe reach the attention of whoever is
running Widget City.
Every customer deserves a quality and satisfying product and services.
Source: Jayson Naval
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